UNITED STATES: According to hundreds of thousands of users, WhatsApp was experiencing a global outage for more than an hour. Now, the issues has been fixed by Meta.
This is one of the most significant and protracted problems for the instant messaging and voice calling app, owned by Meta, which is used by more than 2 billion people and millions of businesses worldwide.
According to user complaints, the outage started at about 2:50 AM ET (12:20 PM IST). The outage has been noticed, and WhatsApp has fixed it. Users were unable to alter their profile information or privacy settings, send or receive new messages, or sign up on the instant messaging app, they claimed.
Over 80,000 user complaints about the bug were made to DownDetector, a website that monitors service performance, in the course of one hour. According to WaBetaInfo, a well-known tracking service for WhatsApp, the problem is “server-side,” meaning it can’t be resolved until Meta fixes it remotely.
WhatsApp is used by billions of people, including telecom companies and government officials. It has developed into a critical part of the infrastructure in many areas. By 2020, the service had a utilisation rate of more than 100 billion messages transmitted daily, which was an industry-leading number.
As of the beginning of 2016, 60 billion messages per day were sent using Facebook Messenger and WhatsApp combined. Tim Cook, the CEO of Apple, stated in May 2020 that iMessage and FaceTime were experiencing record usage, but he did not provide any numbers.
When Apple shared the data the prior time, it lagged well behind WhatsApp usage at the time. WeChat, which has more than 1 billion users overall, is also falling behind in terms of daily message volume.